New AI Support Assistant
Our new AI support assistant is learning very fast, please try it out as your first point of contact for support.
Type your query into the chatbot below and it will give you an immediate answer. Please ensure you make it clear what app you are referring to (Once Mobile, Once Time, Once Track or Once Setup).
We are constantly training this AI system with live support data so even if you have had a poor response in the past, try this chatbot again as it does learn very fast.
Support Portal
Our support portal is full of useful, searchable information. It contains documents, videos and FAQs
If you have any questions or problems you should quickly find the answers here.
Open the Support Portal (in a new browser tab).
Create a Support Ticket
You can request support, ask us a question or just send us a message using any of the following methods:
- The support portal
- The Contact us form
- Send an email to support@onceconnected.co.uk
- Call us on 0333 050 9885
All these methods result in a support ticket being opened in our support system. You will get an automated reply confirming we have received your message. We aim to respond to every enquiry as quickly as possible and at least within 1 working day (UK time).
Before you open a new ticket please check if you can find the answer you require on our support portal.
Software Downloads
All software download and links are available from our Downloads Page.
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