You’ll find answers to common questions on this page. Click a question to read its answer.
What is Once Connected and how does it work?
Once is a easy to use system for window blinds retailers to create quotations, instantly, whilst in the customers home. Once also provides you with a simple Kanban style CRM order management system to keep live orders on track and follow up quotations. You can also order goods from your suppliers and create fabrication sheets for inhouse manufacture. All your data is securely stored in the cloud meaning you can quickly find old records and report on your business data to carry out important analysis on products, sales and profit.
Check out this short 60 second demo video HERE
What supplier data do you have available?
Once works directly with many suppliers in the window covering industry. You can see the current live list of suppliers available within the once system CLICK HERE. If the supplier of your choice is not showing, all we require is a copy of the price list (ideally in excel format) and we will get that supplier added for you.
Do you have a free trial?
Yes, all subscriptions are free for the first 30 days to give you a chance to try the system prior to making the subscription payment. You can also request access to a general demo system to give you a chance to play with once without having to get fully setup for you business. CLICK HERE to setup a live demo with one of our team to get started.
How is Once going to save my business money?
Once can save your business far more money than you pay in subscription costs. In addition to the huge saving in time and improvement in efficiency there are many direct cost savings:
- – Eliminate numerous incorrect orders that can be very costly both financially and to your reputation.
- – No more handwriting transcription errors.
- – No calculation errors for prices or fabric lengths
- – Once warns you when width or drops are outside of maximum limits.
- – Once warns you when a fabric must be turned and also if it can be turned.
- – Warnings for missing information such as the child safety fixing height.
- – Appointment confirmation email or SMS messages so fewer wasted journeys
- – Distance between appointments and map view of appointments to minimise travelling times and fuel costs.
The cost reduction in buying carbon paper pads can be similar to the subscription cost!
CLICK HERE to setup a live demo with one of our team to get started.
How much does it cost?
Pricing for the Once Starter pack is £24.95+VAT per month. This gives you all you need to organise your business with Once Connected. You get licenses for 3 devices and access to all Once applications, additional devices are just £14.95+VAT each per month. You can see more about system pricing by CLICKING HERE
What equipment do I need?
For Once Track and Once Mobile, you’ll need a single desktop or laptop computer (Windows or Apple) to manage your product and price catalogue and to run the Once Track order management app. Each salesperson or surveyor will need a tablet (eg, iPad, iPad mini or Android) to run Once Mobile. You can also run Once Mobile on a PC (Apple Mac or Windows). Read more about How Once works and Compatible Devices.
For a low cost Android device we currently recommend a Galaxy Tab A.
For the calendar-only, Once Time app, you can use a Windows PC, Apple Mac, iPad, iPhone or Android tablet or phone.
See Compatible Devices for details.
Do I enter an annual contract?
No, you pay per month and you can cancel at any time.
Do you offer training?
Yes, we now offer a very affordable assisted setup service for just £195+VAT. This session is usually 2-3 hours long when we will set Once up for you then work through a number of example orders with you and your team to ensure you are comfortable with how to use the system. You can see more about our assisted setup options HERE
Does it have a calendar for appointments?
Yes, the Once Track app contains a calendar allowing you to keep track of multiple staff diaries. Staff are able to view their own calendars using the free Once Time app that can be downloaded onto their phones, tablets, or computers.
Appointments created in Once Track can be sent to the Once Mobile app to quickly pass all of the customer and appointment details to the Once Mobile user so they can quickly get started with their survey appointment. You can view all of your jobs, sorted by appointment date within the Once Mobile app.
How do I create my product and price catalogue?
The Once Setup tool is designed to make it very quick and easy to put your products and prices into Once. Once works directly with many suppliers in the window covering industry and most major trade suppliers products are already available for you to simple enable by ticking a box within the Once Setup system.
You can see the current live list of suppliers available within the once system CLICK HERE. If the supplier of your choice is not showing, all we require is a copy of the price list (ideally in excel format) and we will get that supplier added for you.
You can learn more about how to enable products within Once set up from this VIDEO HERE.
Can I sell products other than Window Blinds using Once?
Yes, you can sell just about anything!
– Any product that is priced by size or area such as shutters or awnings can easily be built into the catalogue to get automatic pricing.
– The product extras feature can calculate prices from numerous values such as width, drop, perimeter, area, percentage, fixed, pricing tables or a combination.
– You can always enter the product details and prices manually in the app.
For more detailed FAQs or if your question isn’t answered here, please visit our Support Portal